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We have a mission to deliver a world-class experience – ultimately providing maximum return to owners, investors and associates.
Thatcher’s is built on a culture of uncompromising service to our customers. It is crucial to our success that we instill in our employees the inherent ability to recognize our customers’ needs – empowering them with the ability and authority to exceed the expectations of even our most exacting guests.
A primary focus for the Noble House is to impart our Core Values to each and every employee. These include:
PriorityServe is our signature conservancy program, offering guests a choice of whether they wish to have their rooms serviced daily or not. When our guests choose to not have their room serviced daily, precious amounts of water are conserved, chemical exposure from cleaning agents is minimized, and energy usage lessened.
We feel such Noble pursuits are worthy of reward to our guests: anyone who opts to not have their room serviced daily will receive their choice of offered reward – be it dining credits or Stash Rewards points.
We want to make sure that your stay at the Thatcher’s hotel is unforgettable – and that time spent with us is time just for you. We offer a wide range of services to make your stay with us as relaxing as possible.
Complimentary Wi-Fi internet access
Direct Dial Telephone
Large en-suite bathroom
We believe in providing equal employment opportunities based on merit, qualifications, competence and performance without discrimination regardless of race, color, age, religion, sex, national origin, disability, genetic information, and sexual orientation or any condition or status as protected by law.
A policy of non-discrimination prevails throughout all aspects of the employment relationship including recruitment, selection, placement, transfer, promotion, layoff, termination, training, working conditions, benefits and compensation.
As part of the group’s commitment to respect and care for the wider community, we are pleased to launch our Eat Well With Us corporate social responsibility initiative.
Harnessing the collective experience of our chefs from the group’s eleven hotels, the initiative aims to enliven the meals served at four local charity homes by empowering their resident cooks with recipes and skills that will add a new dimension to their cooking.
These recipes have been specially created by the chefs, taking into account the homes’ food budgets and dietary needs of their beneficiaries.
Just back from The Thatcher’s Hotel? Share pictures of your favourite moments here – in the hotel, at Surrey with #thatchersexperience and stand a chance to win special gift hampers. You can even send us a chosen few, and they could be featured on our website (with due credits to you, of course).
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